Student Account FAQs
Dropping Classes/Financial Aid Refund
Q. When can I start making payments?
A. You will have a balance due date based on your date of registration. No deposit is required – but you must either pay in full by your deadline or sign up for our automatic payment plan by the due date or you will automatically be dropped from classes. Financial aid and other monetary awards will be deducted from balances due.
Q. What happens to scheduled payments if I withdraw from the College?
A. Scheduled payments will still be processed. If you do not want this to happen, you should cancel any scheduled payments prior to withdrawing from DCC.
Q. What payment methods do you accept?
A. Cash, checks, and money orders are accepted for all payments at the Student Financial Services Office on the main campus. The DCC South Campus only accepts checks, money orders, and credit cards.
All major credit cards are accepted.
We do not take payments over the phone.
Q. I can’t get to the office by the time you close. Do you have a drop box?
A. The Student Financial Services Office has a night drop box by the office door. Payments may be made by checks, cashier’s check or money orders. To ensure proper processing, please include your student ID number on everything you place into the drop box. Please do not put cash in the night drop box.
Q. Can I mail my payment?
A. Yes! Please make checks payable to DCC. Payment must be received in our office on or before the published payment deadline; postmarks are not accepted. You must include your name and ID number in the memo of the check.
Mail to:
Dutchess Community College
Attn: Student Financial Services
53 Pendell Rd
Poughkeepsie, NY 12601
Q. Can I pay online?
A. Yes - go to myDCC to view your account activity, make payments, or sign up for a payment plan:
Log in to myDCC
Click Student Financial Services Tab
Select the QuikPay link at the upper left.
Q. How do I sign up for a payment plan?
A. Log in to myDCC
Click Student Financial Services Tab
Select the QuikPay link at the upper left.
Click Make a Payment
Click on the e-Cashier link at the bottom of the page (Option 2)
Begin to complete the e-Cashier Agreement
Target Dates to Enroll By for the Monthly Payment Plan
Q. Can I cancel or readjust my payment plan?
A. You can do this in person at the Student Financial Services Office with your Student ID card.
You can also email student-accounts@sunydutchess.edu or fax (845) 431-8603. In your message, indicate the new amount that you want to pay or that you want to cancel the payment plan. Please include your name and student ID in your email or fax.
Q. What if I’m being charged a Non-Resident fee on my bill?
A. If you were charged non-resident tuition, please refer to Residency Requirements for additional information. You MUST complete and submit the required paperwork to be able to deduct the non-resident tuition amount from your bill.
Q. How can I purchase books with my financial aid?
A. If you have more financial aid than what it costs to come to DCC, you are eligible for a book voucher. You also need a College ID card.
Once you’ve completed all of your financial aid requirements and have been awarded your aid, you can send an email to Student-accounts@sunydutchess.edu requesting the amount you need for books. (Note: this email must be sent from your DCC email address.)
You will get a response within an hour, and Book Money will be available to you at the DCC Bookstore, provided you show your College ID card.
If you choose to take Book Money, any financial aid refund you are eligible for during the current semester will be reduced by the amount you request for books.
To estimate the amount that you may need, you can search your classes online at the DCC Bookstore to find out the cost of books and supplies.
*Please note book money is only given one week before school begins and 3 weeks after and is only valid in the DCC Bookstore.
Q. What is a 1098T?
A. Educational institutions are required to report to students the amounts of qualified tuition expenses that were billed to them during the calendar year. This form will assist you in determining if you qualify for an educational tax credit.
Q What educational tax credits are available and how do they compare?
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American Opportunity (Formerly Hope Scholarship) Credit |
Lifetime Learning Credit |
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Up to $2,500 credit per eligible student. |
Up to $2,000 credit per return. |
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Available ONLY for the first 4 years of post-secondary education that are completed. |
Available for all years of postsecondary education and for courses to acquire or improve job skills. |
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Available ONLY for 4 tax years per eligible student (including any years the Hope Credit was claimed) |
Available for an unlimited number of years. |
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Student must be pursing an undergraduate degree or other recognized education credential. |
Student does not need to be pursuing a degree or other recognized education credential. |
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Student must be enrolled at least half time for at least one academic period beginning during the year. |
Available for one or more courses. |
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No felony drug conviction on student’s record. |
Felony drug conviction rule does not apply. |
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Qualified expenses including tuition and fees required for enrollment, books, equipment and supplies (books do not need to be purchased at the institution.) |
Qualified expenses include tuition and gees required for enrollment, and course-related books, equipment and supplies required to be paid at the institution. |
Q. Who can claim the credit?
A. Generally, you can claim an education credit if all three of the following requirements are met:
- You pay qualified education expenses of higher education
- You pay the education expenses for an eligible student
- The eligible student is either yourself, your spouse, or a dependent for whom you claim an exemption on your tax return.
For more information about these credits, please check these websites: The IRS Publications Website, IRS Tax Information for Students and Tax Benefits for Education
Q. Do I report the amount in Box 2 on my tax return?
A. No. This is the amount that we are reporting to the IRS that we billed you for, not that you paid the amount.
Q. I received scholarships, grants, or waivers. How do I calculate what I paid?
A. You need to keep your receipts for accurate reporting. You can stop into Student Financial Services for duplicate receipts.
Q. I lost or didn’t receive my 1098T. Can I obtain another copy?
A. You can print another copy of your 1098T via your myDCC. Click on the Student Financial Services tab, Go to 1098T Tax Credit box (left bottom side of screen), Click on 1098T form, Enter a Tax Year, then click the Submit Button.
Dropping Classes/Financial Aid Refunds
Q. How do I get my refund if my student account has a credit balance?
Dutchess Community College has partnered with BankMobile to process our refunds. A copy of our contract with them can be found here. You can choose a refund preference--to have your refund deposited to your existing bank account or you can sign up for a BankMobile Vibe account. More information on BankMobile can be found here.
If you have not received your Personal Code to select your refund preference, please contact Student Financial Services at 845-431-8060.
Program URL: www.refundselection.com
If you are a financial aid recipient, remaining financial aid, after tuition, fees, bookstore, housing, and other authorized charged are covered, will be refunded to you as a payout. You must be in attendance to be eligible for your refund and you may be required to submit proof of attendance from your instructor(s) to receive your refund.
Fall aid is scheduled to be paid and available to students after October 10. Spring aid is scheduled to be paid after March 10.
Q. Will I owe any money if I drop a class or withdraw from college?
A. It depends on when you drop the class(es). Students who drop classes prior to the beginning of the semester incur no liability for those classes. Students who drop classes during the first week of the fall or spring semesters (based upon the official first day of classes for that semester, regardless of when the first class is held) will incur 75% liability for the classes. The percentage of liability increases each week. By the end of the third week of the semester, students will have full liability for any class in which they are enrolled, even if they later drop that class.
Certain fees and fines, such as late payment fees, library fines and residence hall damage charges, are not refundable. Also, the refund periods for summer sessions are much shorter than those for the fall and spring semesters.
Refund schedules can be found online on the SUNY Dutchess website.
Q. How do I appeal my withdrawal?
A. If you feel you have an extenuating circumstance which justifies an exception to the standard withdrawal policy, you may appeal to the Withdrawal Appeal Committee.
The appeal process is limited to enrolled courses taken within the last three (3) semesters prior to the semester when the request is made. (Appeals for semesters beyond this limit will not be reviewed.)
All requests must be submitted in writing to the Withdrawal Appeal Committee and must Include supporting documentation (e.g. copies of registration form, drop/add forms, medical verification) and the Tuition Refund Appeal Form.
Appeals received without the proper documentation and form will not be reviewed.
Appeals must be made by the student. Appeals made "on behalf of" a student will not be reviewed.
Withdrawal procedures and add/drop refund dates are widely publicized. Therefore, appeals based on lack of awareness of these issues will not be reviewed. The Committee’s decisions are final.
Criteria for Appeals
Death in the student’s immediate family (parent, sibling, offspring, spouse).
Unforeseen medical incapacitation of student or immediate family.
Illness or injury of the student of such severity or duration that competent medical authority certified that completion of the course is/was precluded.
Family circumstances of such severity that the student’s presence is/was required away from school and precluded completion of the course.
Involuntary call to military duty – orders must accompany appeal.
Advising error by College employee (includes failure to meet course prerequisites – documentation required.)
The Withdrawal Appeal Committee does not, under any circumstances, take phone calls or schedule appointments. All appeals must be submitted in writing.
Before requesting retroactive cancellation and/or tuition refund appeal, students receiving financial aid should discuss the implication with a financial aid advisor so a determination will be based on a clear understanding of the consequences of withdrawing from courses. Retroactively canceling courses may result in being billed for financial aid that has been disbursed based on your original enrollment.
Q. I cannot register/I haven’t received my grades/I cannot receive a transcript. Is there a problem?
A. If you are unable to register, or you cannot receive grades or a transcript, you likely have a hold on your Student Account.
A hold may be placed on your Student Account if you owe money for your semester invoice, or for library fines or parking tickets. In addition, students may have holds on their records for reasons other than financial obligations. If you think you may have a hold on your Student Account, please contact Student FInancial Services.
Customer Service
Q. How do I contact Student Financial Services?
A. The Student Financial Services Office is located on the Main Campus in the Orcutt Student Services Center, Room 202.
Hours of operation: Monday-Friday 8:00 a.m. - 5:00 p.m., Tuesday 8:00 a.m. – 7:00 p.m.
All mailing should be sent to:
Dutchess Community College
Attn: Student Financial Services
53 Pendell Rd
Poughkeepsie, NY 12601
Phone: (845)-431-8060
Fax: (845) 431-8603
Email: student-accounts@sunydutchess.edu
Q. What does Non-Pay Delete mean?
A. If your classes were “Non-pay deleted” it means that you were dropped from your classes because there was an outstanding balance due on your account. Students are given specific tuition due dates based on their registration dates and students must either be paid in full by their due date or be on a payment plan by their due date. If your financial aid is not covering your balance in full, then you must pay the difference by your assigned due date or your classes would be non-pay deleted.
Q. I’ve been non-pay deleted from my classes, what do I do now?
A. If you would like to get reinstated into your classes, please contact Student Financial Services. Payment will be collected and if the classes are still available, you will be cleared to reregister. No guarantee is given for you to obtain your previous schedule.